FAQ

Frequently Asked Questions

On board
Important

How to operate the boat

Electric boats are safe and quiet. You don’t have to raise your voice to chat with friends and the skipper can participate fully in the conversation without feeling isolated by a noisy, sometimes smelly engine. There are few moving parts visible inside the boat other than the propellor shaft which is below the floor and should not be accessed by passengers.

The boats are easy to drive – push the throttle further forward and the boat goes faster ahead while to go astern, or backwards, you simply ease the throttle backwards towards yourself. River speed is 5 mph or 8 kph. Our boats will go faster but it is prohibited to break the speed limit and not only does this incur a fine but it also damages the river banks which are already damaged by excessive wash causing erosion.

Common sense dictates that it is not sensible to put all your passengers on one side of the boat. When you board, disembark and move about the boat, spread the weight of your passengers evenly and make sure the crew is briefed about this. When mooring up or going through a lock don’t put your fingers outside the boat. Designate crew members to manage the ropes and make sure you know what to do by listening to the lock keeper’s instructions. Ropes must be allowed to run freely. However rope burns are painful so pay out the rope in a controlled fashion whether going upstream or downstream. Never allow the rope to dangle in the water. We charge for propellor damage due to the mishandling of ropes !

In an emergency, allow the boat to drift to the nearest bank which it will do automatically going downstream with the flow of the river. Put the boat in neutral and steer towards the bank. Sometimes passing boats will offer to tow you back to base. This is fine provided you allow the captain of the passing boat to give you instructions.

If you think you have a rope or a plastic bag around the propeller please turn the battery isolator switch to ‘off’ and turn the ignition to the ‘off’ position. Any impediment to the propellor turning can burn out the engine completely and cause hundreds if not thousands of pounds worth of damage.

Rules of the river

Stay within the main river channel and follow all directional arrows. If you navigate away from the marked channel (e.g. up backwaters or weir streams) you risk running aground and damaging the boat.
Steer on the right hand side where it is safe and practical. Remember even when you have right of way it remains your responsibility to avoid collision. Respect the river speed limit of 8kph (about 5mph) over the bed of the river.
Avoid turning your boat near bridges, bends and locks. Do not turn across the bows of oncoming boats; wait until it is safe.
Near bridges or sharp bends, boats going upstream must give way to boats coming downstream.
Always take care when overtaking and keep clear of other boats.
Keep a sharp look out at all times for any hazards, taking action when necessary. If in doubt, slow down or STOP.
Obey River Thames short stay mooring requirements, you can download a helpful fact sheet for more information www.environment-agency.gov.uk/thamesmoorings
Hire boats should not navigate between the hours of sunset and sunrise without permission from the hire boat operator and only if fitted with the correct navigation lights. Pure Boating Ltd does not allow navigation after sunset.

Locks & moorings

Each boat has mooring spikes and a mallet. You may moor against the bank unless there are signs preventing this or the river is clearly too shallow. Please ask for advice rather than take any risks. We are here to help and are just a phone call away.

We advise against swimming from the river bank. There are strong currents in places and every year there are swimmers who drown. Do not use our buoyancy aids outside the boat. They are to be used inside the boat only. So only if the boat were to capsize should you ever get one wet !

Swimming from the boat is strictly forbidden. That rule applies to any dog on board as well. Boats have propellers which are sharp and turn quickly. Propeller accidents can be fatal.

Arrival and returns

Please arrive at the kiosk at least 15 minutes before your rental period is due to start. We can then sort out booking details, fit buoyancy aids if requested (required for children under age 12), pass over food bookings from The Boathouse if relevant, show you the workings of the boat and generally look after you.

Please ensure you return the boat on time otherwise the next customer will be let down, you will be charged a supplement and make our day a great deal more complicated!!

Make sure you have read the notes for skippers and crew that we provide.

Lock etiquette

Please do not let anyone put their hands out of the boat in the lock as fingers can get caught around ropes and squashed between the lock sides and the boat.

Give clear instructions to your crew and make sure that you have turned off the engine key once you are safely moored up.

Listen to any instructions from the lock keeper. During busy periods, as the keeper calls each boat into the lock he or she will indicate with a gesture to which side you should go. If you need assitance from the keeper, make sure you are on his/her side of the lock.

Drive slowly, take your time and if necessary just hold on to the chain while you wait for the keeper to take the ropes. Make sure your passengers stay seated as they will destabilise the boat if they all stand up at once or on one side of the boat.

Family friendly

Children of all ages love boats and often a successful and enjoyable outing gives them a lifetime love of the river and boats in general.

We don’t rent out to any skipper below the age of 18 but we often have parents with their children for birthday parties on board. We can organise a pirate picnic to suit your group and even a cake. The Boathouse can organise a hamper for you, delivered to the Kiosk before you board. Just give them 48 hours notice. We also have an activity sheet suitable for children from the age of 5 to keep them busy on board.

Keep them safe and ensure they wear the buoyancy aids provided.

Swimming off a boat is prohibited. Swimming from a beach environment is your choice but we don’t recommend it for safety and hygiene reasons. There are strong currents in places and each year children drown so why not check into the Lido in Wallingford instead and enjoy the river and its beauty either from the boat or, when you moor, from the bank.

Disability access

We would like, and plan, to enable less abled passengers to board and skipper our boats in the future.

In the meantime unfortunately our base at The Boathouse in Wallingford is a listed building and as such has a number of steps leading down to the waterfront. It is therefore sadly not advisable for a wheelchair user to try to board one of our boats.

It would perhaps be more suitable for the time being to enjoy a river trip on a larger boat, adapted for wheelchair use. There are Salters Steamers operating on a timetable between Oxford and Pangbourne. Please refer to their website for more information.

Dogs

We love dogs and well behaved pets are welcome on board but, to be honest, are probably not ideal boating companions! If you would nonetheless like your dog to ride with you, book it in online and you will note the charge of £12.

A larger dog must count as one of your party in terms of boat capacity.

Do please ensure that your dog does not scratch the inside of the boat and that any mess arising is cleared up when you disembark.

It is strictly forbidden to allow your dog to swim from the boat. A wet dog will muddy the boat so please do not allow your dog to swim from the bank and then come back on board.

Emergency contacts

Your first port of call is our duty crew member on 07436 812508

Our head office is 01491 578870 (not weekends)

Cancellation policy

NB. This is Britain and therefore we do not accept cancellations for the weather. We offer canopies on all our boats and sell waterproof ponchos from the kiosk. Should we have to cancel due to a technical fault or a flood situation then we will reimburse you or offer you a different date of your choosing.

See the terms of service for more detailed information.

Terms of Service

PURE BOATING LTD 2022

By chartering a boat with Pure Boating Ltd, you are agreeing to the following terms and conditions of hire:

- If you proceed with payment you are agreeing to these, our terms and conditions of hire. It is the responsibility of the Hirer to make sure that all members of the party are aware of these Terms and Conditions of Hire.

- Boats are only hired to members of the public over 18 years old.

- All online and other bookings require payment in full at the time of booking.

- The Hirer can amend the date of the booking before 30 days of the charter commencing without charge, subject to vessel availability. This must be agreed and confirmed in writing, by emailing [email protected] and awaiting a response. No changes to the date of hire can be made online. Changes within 30 days of the charter commencing are at the discretion of Pure Boating Ltd, are undertaken in the same way but will attract an administration fee of £40

-The Company reserves the right not to hire a boat to any person which its staff consider unsuitable to operate the vessel (for example, but not limited to, by reason of alcohol, drug or other ingestion). This remains the position at any time before the charter commences, including at the time of boating. No refund will be given in this eventuality.

- All passengers are required to behave in a responsible manner which ensures their own safety on board. This includes responsible ingestion of alcohol, suitable clothing and behaviour, and action in accordance with the instruction of Company staff. The hirer and passengers must at all times be courteous to other river users.

- The Company will not be liable for any injury, damage, loss, illness, accident or delay to persons or their possessions, howsoever caused, sustained on board the vessel or embarking or disembarking, unless it can be proved to be caused by the neglect or culpable error of the Company or its staff members.

- Buoyancy aids are available on request, are advised and are obligatory for passengers under the age of 12.

- Food or drink may be brought on board by passengers on the strict condition that all rubbish is removed at the end of the charter and spillages and mess cleaned. All boats must be returned in a clean and rentable condition failing which a £40 cleaning charge will be levied.

- The cost of any damage caused to the vessel by the neglect, culpable error or failure of guests to comply with Company staff instruction, will be fully charged for.

- Loss, damage and breakages to any fixtures, fittings or equipment by the charterer or passengers must be reported to Pure Boating Ltd staff at the end of the charter and will be fully charged for, regardless of cause.

- The maximum boat capacity of persons is given to the Hirer when the booking is being made and compliance with that capacity is strict. The Hirer is forbidden to allow more passengers on board than capacity at any time.

- If the Company is forced to cancel due to adverse weather, mechanical breakdown or any other problem meaning that the charter cannot go ahead as planned, an alternative solution will be provided by Pure Boating Ltd. This may be a different boat, venue, date or entrance to a static event. If no alternative can be agreed, then a full refund will be given minus a £40 administration fee.

- All charters must be returned to The Boathouse and on time. A late return of any duration will attract a charge of not less than one hour’s charter.

- Maximum 2 well behaved dogs may be taken on board with prior permission of Pure Boating Ltd staff at a charge of £12.00 per dog.

- No glassware is permitted on board any chartered boat.

- All boats are non-smoking.


Our vessels are governed in their operation by the Maritime and Coastguard Agency and Environment Agency.

01/02/2022

Other questions?

If you can't find answers to your questions here, you are always welcome to contact the Pure Boating team:

Email:
[email protected]

Phone:
07436 812508

Nautical Knot
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We are a self-drive and skippered day boat hire company on one of the most beautiful reaches of the River Thames between Reading (Berkshire) and Wallingford (Oxfordshire). Since opening Pure Boating back in 2015 our electric hire boats have silently graced the river between Wallingford and Streatley.

Our crew are passionate about the River Thames and know the boating environment intimately. They can advise not only on river safety and boat operation but also on where to picnic, good riverside restaurants, where the kingfishers fly and the Loddon lilies grow. 

Hire Locations

The Boat House
High Street
Wallingford, Oxfordshire
OX10 0BL

The Swan at Streatley
High Street
Streatley, Berkshire
RG8 9HR

The Beetle & Wedge
Ferry Lane
Moulsford, Oxfordshire
OX10 9JF

Email: [email protected]

Phone: 07436 812508

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